FAQ

Will the order include tracking?

Policy detail - Documented process: We provide trackable shipment details after dispatch and carrier handoff.

May I return an eligible product without giving a reason?

Practical application - Applicable handling: Eligible items may be returned or exchanged for any reason within 30 days after delivery, and gocontigo pays approved return shipping.

Which cleaning and safety directions apply?

Service note - Practical outcome: No. Product construction varies, so each item's own care and safety directions must be followed.

How do I reach customer service?

Applicable procedure - Responsive clarification: Email support@gocontigobey.shop or call 512-797-4842 Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Where does the store deliver?

Important context - US-focused detail: Orders are delivered only to United States addresses, and standard shipping is free for every US order.

What is the refund timetable?

Storefront practice - Transparent provision: Approved refunds are issued back to the order's original payment source in 5-10 business days.

What are the fulfillment time estimates?

Relevant standard - Verified direction: Processing normally takes 1-2 business days, followed by an estimated 4-6 business days of carrier transit.

May I stop an order before dispatch?

Store process - Verified practice: An unshipped order may be canceled; a shipped order is handled under the Refund Policy.

Merchant and customer service details

Practical detail - Outcome-based information: The merchant information for gocontigo is provided below for direct customer use.

Business name: gocontigo

Trade name: gocontigo

Email: support@gocontigobey.shop

Phone: 512-797-4842

Physical and return address: 4105 Short St, Houston, Texas, 77021, United States

Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).