Refund Policy
Store process - Service-led timing: The return program at gocontigo covers eligible no-reason returns and exchanges initiated no later than 30 days after delivery.
Return shipping responsibility
Store practice - Practical responsibility: For an authorized return label, gocontigo bears the shipping expense for discretionary returns and for damaged, defective, incorrect, or missing merchandise.
Exchange requests
How this rule works - Operational protection: Where stock permits, an eligible return may be resolved as an exchange requested within 30 days of delivery.
Return destination
4105 Short St, Houston, Texas, 77021, United States
Return eligibility
Operational detail - Verified responsibility: A request must be opened within the 30-day period, and the returned item should include its supplied parts and proof of purchase.
Customer reference - Plain-language expectation: The no-reason option does not cover custom-made merchandise, clearance or Final Sale items, gift cards, or intimate and hygiene-sensitive goods once opened.
What to expect - Structured explanation: Customers retain their rights for damaged, defective, incorrectly sent, or missing products even when an item category is otherwise excluded.
Refund method and timing
Working rule - Reliable practice: The original payment method receives an approved refund within 5-10 business days following receipt and processing of the return.
Cancellation before shipment
Direct guidance - Support-oriented clarification: Cancellation is possible only before shipment; afterward, the customer may rely on the applicable provisions of this Refund Policy.
Merchant and customer service details
Store practice - Practical framework: Customers can reach gocontigo through these current store contact details.
Business name: gocontigo
Trade name: gocontigo
Email: support@gocontigobey.shop
Phone: 512-797-4842
Physical and return address: 4105 Short St, Houston, Texas, 77021, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).