Terms of Service

What this means - Current support: These Terms of Service govern the US online store operated under the gocontigo trade name and apply when a visitor uses the site or places an order.

Liability and mandatory rights

Relevant standard - Structured timing: Mandatory rights remain intact, and any lawful liability limitation is interpreted narrowly in favor of those rights.

USD pricing, shipping, and taxes

Service approach - Support-oriented handling: Checkout is conducted in USD, and the order may include taxes required by law even though standard shipping is complimentary.

Product information and safe use

Service note - Policy-based response: The storefront provides information about Contigo drinkware and accessories in good faith. Customers should rely on item-specific instructions for materials, care, permitted use, and safety.

Order review and acceptance

Important context - Clear rule: Checkout submission does not guarantee acceptance: stock, authorization, security review, and evident pricing or description errors can affect fulfillment.

Acceptable website use

Store practice - Structured detail: Any activity that is illegal, deceptive, destructive, security-sensitive, or infringing is forbidden.

Cancellation and return remedies

Policy detail - Current clarification: The Refund Policy controls returns and exchanges after shipment, while an unshipped order may still be canceled on request.

Merchant and customer service details

How we apply this - Transaction-focused summary: Requests connected with this policy are handled by gocontigo using the details listed here.

Business name: gocontigo

Trade name: gocontigo

Email: support@gocontigobey.shop

Phone: 512-797-4842

Physical and return address: 4105 Short St, Houston, Texas, 77021, United States

Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).